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Norms Studio – Sun Valley
7508 San Fernando Rd
Sun Valley, CA 91352
Mon – Fri
8:30am – 4:30pm PST
Sat – Sun
Freequently Asked Questions
Terms and Condition
All payments are due according to set credit terms. After the due date, the unpaid balance will bear a service charge equal to the greater of one and one-half percent per month, or portion thereof, or the maximum permitted by law whichever is less until paid.
GOVERNING LAW: JURISDICTION.
This contract and all disputes arising out of the subject matter of this contract shall be construed under and governed by the laws of the State of California. All disputes shall be resolved in Los Angeles County, California, and customer hereby consents to the jurisdiction of such courts in the event any dispute results in litigation. The prevailing party shall be entitled to recover all of its costs and attorney fees.
ADDITIONAL CHARGES: DISCOUNTS.
All prices are quoted F.O.B. Norms Studio Corp factory or warehouse and are subject to change without notice. Customer shall pay all costs of transportation, insurance, taxes (including without limitation any sales, use or similar tax assessed to Norms Studio Corp after the products are delivered to customer by reason of Norms Studio Corp’s retention of title), license fees, custom duties and fees and other charges related thereto; to the extent these are prepaid by Norms Studio Corp they shall be added to the invoice and become part of the total due.
All discounts granted are conditioned on timely payment of the related invoice. Failure to make such timely payment shall result in the rescission of all discounts.
All custom or O.E.M. orders are subject to special purchase terms agreed to upon acceptance of such orders by Norms Studio Corp.
Norms Studio Corp catalog and price list to not constitute an offer to sell. The design and specifications for products in Norms Studio Corp catalog are subject to change without prior notice. All orders are subject to the terms stated herein.
All items are shipped FOB Sun Valley, California, USA, with the buyer assuming all shipping charges. Shipping is freight collect unless otherwise specified. A 15% surcharge will be added to all prepaid freight. Norms Studio Corp’s responsibility ends upon delivery of the shipment to the carrier. Any loss or damage incurred in transit is the responsibility of the carrier and is the recipient’s responsibility to make note of any visual damage on the bill of lading before signing and taking delivery, and to notify the carrier immediately upon discovery of concealed damage.
Norms Studio Corp reserves the right to make the final selection of the carrier for all shipments. All claims of damage to merchandise in transit must be made to the carrier; however Norms Studio Corp will assist customers in the presentation and prosecutions of its claims. Loss or damage in transit shall not limit the customer’s duty to pay Norms Studio Corp the full amount of the invoice or to comply with the conditions hereof. Norms Studio Corp will not be liable for late delivery and for the inability to perform to the extent caused by any contingency beyond its control including strikes, civil disturbances, accidents, disasters, or loss in transit by the carrier, and should these or similar contingency occur, Norms Studio Corp may cancel any pending purchase order or at its option, may suspend or limit its performance for the period of such contingency without penalty.
Notice of any shipping errors must be made within 72 hours of receipt of goods. Contact the sales department with the following information: purchase order or sales order number, tracking number, and description of the discrepancy. A decision on how to remedy the discrepancy will be made at that time.
Any merchandise returned without Norms Studio Corp prior written consent will be refused. Request for permission to return must list the quantity, catalog number, original purchase order number, original invoice number and the reason for the request. If permission is granted, a return material authorization (RMA) will be forwarded showing the details for the basis for shipment to be made and for credit to be issued. No request for return will be honored six (6) months after the date of the original invoice. No returns can be made on specialty or custom made equipment except for defects proved to be the fault of Norms Studio Corp. All returns are subject to a 20% minimum restocking charge plus any out of pocket expenses. Customer must prepay all freight charges on RMA shipments or they will not be accepted.
The following items do not qualify for returns: Labor, delivery, installation services, sewed goods (example: rags, bags, sandbags, scrims, flags, cutters, floppies, dots, fingers), custom made products or parts.
Norms Studio Corp TO RETAIN TITLE
Norms Studio Corp reserves the right to repossess products sold to customer upon default in payment, and title shall remain until customer has made payment in full. Customer shall execute such documents and to accomplish such filings or recordings for the protection of its interest in the products shipped to customer pending such payment.
The terms and provisions hereof shall constitute the entire agreement between Norms Studio Corp and customer and may not be amended, altered, or changed except by a written agreement signed by both parties. No officer of Norms Studio Corp is entitled to wave the provisions of this invoice, and no alleged oral modifications shall be enforceable against Norms Studio Corp.
Norms Studio Corp products are warranted to be free of material and workmanship defects for a period of one year from the date of their shipment to customer. Parts and components which are not the product of Norms Studio Corp are excluded from this warranty and are subject only to the terms of any warranty extended by their original manufacturer. Norms Studio Corp’s obligations are limited to providing remedial services at its factory during normal business hours, and repairs or replacement at Norms Studio Corp’s option of any parts which, upon inspection, prove to have been defective in materials or workmanship. If customer fails to make its claim in writing within seven (7) days after the purchased item of equipment claimed to be defective is delivered, customer shall have no further rights against Norms Studio Corp for shortage in count, imperfect manufacture, or for any defect visible or known by customer at time of delivery.
Any equipment to be examined by Norms Studio Corp pursuant to a claim for breach of this warranty must be returned to Norms Studio Corp within the warranty period, with all transportation costs to and from Norms Studio Corp prepaid by customer. If when equipment is examined and is determined not to have been defective, or if the warranty coverage is found not to apply for any reason, Norms Studio Corp may charge the customer for the time it has expended or materials used to replace or repair the customer’s equipment without prior approval.
Customer is fully responsible for all maintenance service including cleaning, lubrication, visual and manual inspection of the purchased equipment, the replacement of all expendable parts, minor adjustments, operating checks, and compliance with all recommendations, cautions, admonitions and warning set forth in the labels and published materials related to the equipment.
Norms Studio Corp will have no further obligation to the customer under this warranty if the equipment is subject to abuse, misuse, negligence or accident, or if customer fails to comply with the appropriate published materials related to the equipment or labels affixed to such equipment.
The warranties provided by Norms Studio Corp and its obligations and liabilities hereunder are exclusive and in substitution for all other warranties, guarantees, obligations, liabilities, rights and remedies, express or implied, arising by law or otherwise, including by not limited to the implied warranty or merchantability or fitness for a particular purpose, any implied warranty arising from a course of performance, course of dealing and usage of trade, and any obligations of Norms Studio Corp arising from tort, or for loss of use, revenue or profit, or for incidental or consequential damages. All warranties not included herein are hereby expressly disclaimed Norms Studio Corp’s liability, whether in contract, tort, under warranty or otherwise shall in no event exceed the return of the amount of the purchase price paid by the customer. Under no circumstances shall Norms Studio Corp be liable for special, indirect or consequential damages. The price stated for the product is limited in consideration of limiting Norms Studio Corp’s liability. No action, regardless of form, arising out of the transaction by which the customer purchased the equipment in question may be brought by customers more than ninety (90) days after the cause of action has accrued.
Silks are synthetic material unless otherwise specified. Due to the cotton content of duvetyne and bobbinet, shrinkage will occur if material is not blocked properly during the drying process; Norms Studio Corp assumes no responsibility for such shrinkage.
Access to this site is not in and of itself an offer to sell.
Contents of this site may be covered by either U.S. Patents, Trademarks or Copyrights. Prior approval is required to reproduce any part thereof.
WEIGHTS & SPECIFICATIONS
Norms has made a diligent effort to illustrate and describe the products on this website accurately; however, illustrations and descriptions, including descriptions of dimensions and weight, are for identification purposes only, and are not warranties that the products will conform to the illustrations or descriptions. Descriptions of output and other performance levels of our product are based on normal use conditions, as well as installation and operation by qualified persons. However, these descriptions are not warranties. Product performance or output may also be affected by state and local regulations on sales, construction, installation and/or use of products. All weights are approximate and have been rounded to the nearest quarter pound if under ten pounds and to the nearest one-half pound if over ten pounds.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
- By emailing us
- By calling us
- By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking, except Google.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
- Within 7 business days
We will notify the users via in-site notification
- Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Contact and update our clients about our products and services and things related to the website.
To be in accordance with CAN-SPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
7508 San Fernando Rd
Sun Valley, Ca 91352