Norms Studio Equipment Exchange and Return Policy

We understand that exchanging and returning products is often a frustrating experience, but Norms Studio Equipment strives to make the process simple and straightforward. If you are not satisfied with your purchase, we will gladly help you exchange or return your product, if it falls within the guidelines below.

To exchange or return an item purchased in one of our stores, please first contact us via phone or email:

Call us: (818) 767-6676

Email us: info@normsgrip.com

In order to start the exchange process or return, the product must meet the guidelines below.

 

Return Guidelines

 

Return Period

Return your item anytime from the original purchase date within the timeframe below:

  • 15 days for stands and hardware

 

Non-returnable items

Some items are not able to be returned, including:

  • Labor, delivery, and/or installation services
  • Sewed goods (example: rags, bags, sandbags, scrims, flags, cutters, floppies, dots, fingers)
  • Custom made products or parts

 

Original Invoice

To help facilitate the return, bring the original invoice as well as a personal photo ID for all exchanges, returns, and warranty repair services.

 

Restocking fee

A restocking fee is applicable in some product categories, unless the item is defective. The restocking fee is:

  • 20% on all acceptable returns

 

Refund method

Your refund will generally be in the same form as the original purchase. However, if the item was purchased with cash, debit or a check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return.

 

Norms Studio Equipment's Discretion

Norms Studio Equipment reserves the right to inspect and test any and all products and if needed, serves the right to deny any return.

Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.